Position: Debt Collectors 

 

Description

 

SBMS-Ausphil is a young dynamic company an international provider in the receivable management industry, providing services designed to meet the needs of customers with government, commercial and consumer receivables service requirements. SBMS-AUSPHIL operates across Australia, and ASIA, has staff located in the Philippines, the team enjoy the opportunity to grow, develop and build long term careers in an industry which supports a diverse range of clients.

Description

Responsible for maximizing SBMS-AUSPHIL’s revenue by the efficient management of pro-active debt recovery telephone calls to ensure the effective and timely collection of debts, maintaining excellent service levels, maintaining debtor contact levels, and working effectively with other team members.

 

Main Responsibilities

 

 

  • Use various negotiation & resolution techniques to achieve revenue targets.

  • Evaluate the debtor’s financial circumstances and arrange an appropriate payment agreement.

  • Evaluate the debtor’s ability and intent to pay and effectively monitor agreements made to ensure they are honoured by the debtor.

  • Demonstrate strong telephone skills while answering queries as efficiently as possible.

  • Be firm but fair when dealing with debtors/customers over the phone.

  • Remain professional at all times when dealing with difficult debtors/customers.

  • Use appropriate methods to persuade debtors to pay.

  • Manage the call and the conversation at all times.

  • Follow the collection workflow process.

  • Maintain a high level of quality (accurate and informative) note taking.

  • Apply correct system notes and status codes to collection system.

  • Work all accounts designated by the Team Leader effectively in accordance with the key performance indicators (KPIs).

  • Work in a cooperative and helpful manner with other team members across Asia and Australia

  • Proactively participate in training provided by SBMS-AUSPHIL

  • Promotion of company image

  • Knowledge, understanding, and compliance with all Federal and Local laws and regulations.

  • Knowledge, understanding, and compliance with SBMS-AUSPHIL policies, procedures, and Code of Conduct.

  • Provide feedback to management concerning possible problems or areas of improvement.

  • Make recommendations to implement improved processes.

 

Qualifications/Requirements

 

  • Minimum Cert IV Finance or minimum 3 years AR experience

  • Experience in customer service and debt collection

  • Ability to acquire knowledge required to ensure compliance with debt collection

  • Excellent in oral and written communication

  • Well-developed negotiation, dispute resolution, and telephone skills.

  • Ability to work independently.

  •  Ability to maintain the highest level of confidentiality.