Pro-active Collector Agents


Our Collectors are pro-active, increase your cash flow and reduce your aging debtors.


We will contact the debtors on your behalf in order to; 


  • give information about the debtor’s account

  • convey a demand for payment

  • accurately explain the consequences of non-payment, including any legal remedies available to the collector/creditor, and any service restrictions that may apply in the case of utilities (for example, electricity)

  • make arrangements for repayment of a debt

  • put a settlement proposal or alternative payment arrangement to the debtor

  • review existing arrangements after an agreed period

  • ascertain why earlier attempts to contact the debtor have not been responded to within a reasonable period, if this is the case

  • ascertain why an agreed repayment arrangement has not been complied with, if this is the case

  • we will investigate whether the debtor has changed their residential location without informing you, when there are grounds for believing this has occurred

  • sight, inspect or recover a security interest.


We may also contact a debtor at the debtor’s request.